THE CLIENT
SGL Labs is one of the three largest diamond certification laboratories in India, operating across 20+ lab branches in India and internationally. Their branch heads and head office executives oversee grading operations, client relationships, compliance documentation, and inter-branch coordination — roles that involve significant documentation, reporting, and communication workloads.
THE CHALLENGE
Before the training, we assessed the artificial intelligence capabilities of all 20 participants.
- 65% of participants used AI tools occasionally, but they wrote basic prompts and received generic, not useful outputs.
- 70% of participants copy-pasted content instead of uploading files, which caused a loss of structure and context.
- None of the participants had used Custom GPTs, AI-powered workspaces (Projects), or document intelligence features.
- 55% were starting a new chat for every task, re-explaining context each time — no continuity across related tasks.
- Overall AI Capability Score: 19% across 9 workflow dimensions.
THE ENGAGEMENT
Eiosys organised a 4-hour in-person workshop on Foundational AI, covering:
- AI fundamentals — practical understanding through real business scenarios, not theory.
- The CRTFC Prompting Framework (Context, Role, Task, Format, Constraints) with live before/after demonstrations.
- Workflow applications mapped to their roles — lab report summarization, client communication, compliance documentation, vendor memos.
- File intelligence — uploading grading reports and policy documents directly into AI for extraction and analysis.
- AI tools landscape — when to use ChatGPT, Claude, Gemini, and Perplexity.
- Custom GPTs, the GPT Store, and third-party app integrations.
- AI-powered presentations using Gamma and Canva AI.
The session was demo-heavy with guided practice, ensuring participants applied each concept in real-time.
MEASURED OUTCOMES
AI Capability Assessment was administered before and after the training. Key metrics:
Dimension | Pre-Training | Post-Training |
Overall AI Capability Score | 19% | 68% |
Structured Prompting (CRTFC usage) | 15% | 75% |
Document Upload & File Intelligence | 10% | 70% |
AI-First Thinking Before Tasks | 40% | 80% |
Awareness of Custom GPTs & Ecosystem | 5% | 85% |
Context Continuity (Projects/Collections) | 0% | 45% |
IMPACT SUMMARY
Within the first two weeks post-training:
- Branch heads reported a 30–40% reduction in time spent preparing client communication and compliance work.
- Teams now upload lab reports directly and use AI-assisted extraction.
- Head office executives began using structured prompts for vendor comparisons, executive summaries, and inter-branch memos.
- Three branch heads independently explored the GPT Store and adopted task-specific GPTs for their workflows.
- We estimate that the 20 participants save 120+ man-hours per month.